Nisade does not charge an additional Guest Services fee. For this reason, we ask for your kind cooperation in ensuring that Guest Services operates as smoothly as possible for both our Guests and our partner agents. We ask that changes are minimized and that any change will incur an administration fee of ¥2,000.

Once the booking has been confirmed and payment has been received, all services are non-refundable and non-transferable.

Please note that by filling out this Guest Services Booking Form, Guests are liable for any cancellation fees on their authorized credit card.

Thank you for your understanding. Please contact our Guest Relations team should you require any further information or clarification.

Niseko Alpine Developments looks forward to welcoming you to Niseko.

CANCELLATION OF PACKAGE ITEMS AND ADDITIONAL ITEMS

• A cancellation is any change to a Package Item or Additional Item which is not an upgrade or an addition of a new Item.
• Where you cancel a Package Item or an Additional Item an Amendment fee of JPY 4,000 will be charged IN ADDITION to:
  • Cancellation 14 or more days prior to Check In - 20% of the price of an Additional item; For Package Items the Package Price will be re-quoted.
  • Cancellation less than 14 days prior to Check In – 100% of the price of the Additional item; for Package Items no change to the Package Price.
  • Any amount to be refunded from cancelled Package Items or Additional Items will be held as a credit on your account with us to be applied to other services or refunded in cash during you stay.